Frequently asked questions
How Do I Choose the Right Urn Size?
The general guideline is 1 cubic inch of capacity per pound of healthy body weight. The urn is the standard size for most adults.
How do I add personalization details?
Before clicking Add to Cart, select the Add Personalized Engraving option on the product page, then enter your engraving details in the text box below it.
If you've already placed your order and forgot to add them, email us engraving details along with your order number at support@truehavenmemorials.com or send a text to +1 732-708-4251 within 4–5 hours of ordering, and we'll add your details before the item ships.
Is the lid securely sealed?
Yes, the urn features a secure bottom closure with screws, keeping the contents safely enclosed while allowing access if needed.
How long does delivery take?
We offer fast US shipping, with delivery typically within 4–7 days.
What if the urn arrives damaged?
We carefully package every order, but if any damage occurs, we’ll quickly arrange a replacement or refund.
Can I return the urn if needed?
Yes, we offer a 30-day hassle-free return policy on non-personalized urns. Please note that personalized or custom-made urns cannot be returned unless they arrive damaged or defective.
Is this suitable for burial or display?
Yes, this urn is suitable for home display, burial, or placement in a columbarium niche.
Will This Urn Fit in a Cemetery Niche or Be Suitable for Burial?
Cemeteries and columbarium niches may have specific size or material requirements. Please check with your cemetery before ordering and compare their requirements with the urn dimensions listed on our product page. You can also send us the niche dimensions, and we'll help confirm whether this urn is the right fit.
