Shipping policy

At TrueHaven Memorials, we are committed to delivering your order with care, reliability, and efficiency. Please review our shipping details below.

Order Processing & Delivery Time

  • Order Cut-Off Time: 4:00 PM EST (Eastern Standard Time – New York)
  • Handling Time (Standard, Non-Personalized Orders): 1–2 business days (Monday–Saturday)
  • Handling Time (Personalized / Custom Engraved Orders): 3–4 business days (Monday–Saturday) This includes time for design layout, precision laser engraving, and quality inspections.
  • Transit Time: 3–7 business days (Monday–Saturday)
Estimated Total Delivery Time:
  • Standard Orders: 4–9 business days (handling + transit)
  • Personalized Orders: 6–11 business days (engraving handling + transit)
Orders placed after 4:00 PM EST will begin processing on the next business day. Please note that business days do not include U.S. federal holidays.

Order & Shipping Confirmation

After placing your order, you will receive:

  • An order confirmation email
  • A shipping confirmation email with tracking details once your order ships
  • A delivery confirmation notification once your package has been delivered

If you do not receive confirmation emails, please check your spam or junk folder.

Shipping Carriers

We ship throughout the United States using trusted carriers, including

  • UPS (United Parcel Service)
  • USPS (United States Postal Service)
  • FedEx

The carrier is selected based on destination and the most efficient delivery method.

Shipping Fees

We proudly offer Free Standard Shipping on all orders within the United States.

There are no additional handling charges.

No hidden fees.

Tracking Information

Once your order ships, a tracking number will be emailed to you.

Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Lost, Stolen, or Missing Packages

If your tracking status shows “Delivered” but you cannot locate your package:

  1. Confirm the shipping address entered at checkout is correct.
  2. Check with neighbors, household members, or building management.
  3. Contact the shipping carrier directly using your tracking number.

If the carrier officially confirms the package is lost in transit, please contact us at:

📧 support@truehavenmemorials.com

(Include your order number in the email.)

We will promptly assist you with a replacement or refund in accordance with our policies.

Shipping Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to:

  • Severe weather conditions
  • Carrier disruptions
  • High seasonal demand
  • Incorrect or incomplete shipping information

If your order has not arrived within the estimated timeframe, please contact us at

📧 support@truehavenmemorials.com

Our support team is here to help.