Shipping policy

At TrueHaven Memorials, we understand that memorial products are deeply personal. We carefully process and package every order and work with trusted shipping carriers to help ensure your order arrives safely and on time.

Please review the shipping information below.

Order Processing & Handling

Standard Orders

Order Cut-Off Time: 4:00 PM EST (New York time)
Handling Time: 1–2 business days
Handling Days: Monday–Saturday

Personalized & Custom Engraved Orders

Handling Time: 2–3 business days
Handling Days: Monday–Saturday

Personalized orders require additional time for design layout, precision laser engraving, inspection, and quality control before shipment.

Orders placed after 4:00 PM EST will begin processing on the next business day.

Business days do not include U.S. federal holidays.

Estimated Delivery Time

For orders shipped within the United States:

Order Type	Handling Time	Transit Time	Estimated Total
Standard Orders	1–2 business days	3–5 business days	4–7 business days
Personalized Orders	2–3 business days	3–5 business days	5–8 business days

These are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, and other circumstances outside our control.

Free U.S. Standard Shipping

We proudly offer Free Standard Shipping within the United States.

There are no additional handling charges for standard U.S. shipping.

Shipping Carriers

Depending on the destination and shipping requirements, orders may be shipped using trusted carriers such as:

FedEx
USPS (United States Postal Service)
DHL

The carrier is selected based on the destination, package requirements, and available shipping service.

Order Confirmation

After placing your order, you will receive an order confirmation email containing your order details.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

After delivery, you may also receive a delivery notification from the carrier.

If you do not see our emails, please check your spam, junk, or promotions folder.

Tracking Your Order

Once your order ships, your tracking number will be sent to the email address provided during checkout.

Please allow up to 24 hours for the carrier's tracking system to begin displaying shipment updates.

You can also track your order using our Order Tracking Page.

Shipping Origin

Most orders are shipped from our U.S. inventory. However, depending on product availability, inventory levels, or personalization requirements, some orders may be shipped directly from our facility in India.

When an order is shipped from India to the United States, it may be subject to applicable import duties, tariffs, customs fees, or taxes, which are the responsibility of the customer. These charges are not included in our free shipping offer and may be collected by the shipping carrier or customs authorities.

International Shipping, Duties & Taxes

International orders may be subject to duties, taxes, customs, or other import fees. These charges are not collected by TrueHaven Memorials and are the responsibility of the recipient. If applicable, they may be collected by the carrier or customs authorities before or upon delivery. Charges are based on the actual assessment by the destination country.

Shipping Delays

We work hard to meet our estimated delivery times. However, occasional delays may occur due to circumstances outside our control, including:

Severe weather
Carrier delays or service disruptions
High seasonal shipping volumes
Holidays
Incorrect or incomplete shipping information
Customs processing or delays
Other unforeseen carrier or transportation issues

If your order has not arrived within the estimated delivery timeframe, please Contact Us and include your order number.

Our support team will be happy to assist you.

Incorrect or Incomplete Shipping Information

Please carefully review your shipping address before completing your purchase.

If an incorrect or incomplete address is provided, the package may be delayed, returned to us, or delivered to an unintended location.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

Additional shipping charges may apply if a package needs to be reshipped due to an incorrect or incomplete address.

Lost, Stolen, or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please:

Verify the shipping address on your order.
Check around your delivery location, including entrances, porches, mail areas, and other safe locations.
Check with household members, neighbors, or building management.
Contact the shipping carrier using your tracking number.

If the carrier confirms that the package was lost in transit, please Contact Us or email:

support@truehavenmemorials.com

Please include your order number and tracking number so we can investigate the shipment and assist you with the available resolution under our policies.

For packages confirmed as delivered, we may need to work with the carrier to investigate the delivery before a replacement or refund can be considered.