Privacy policy

Privacy Policy

Last updated: November 28, 2025

TrueHaven Memorials ("we", "us", "our") operates this online store and website to offer you a curated shopping experience for handcrafted urns and related products (the "Services"). Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products to you.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or otherwise interact with us. By using our Services, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

We collect different types of information in order to process your orders and improve your experience:

  • Contact details – such as your name, billing address, shipping address, email address, and phone number.
  • Order and payment information – such as products purchased, order value, payment method, and limited payment details (payments are processed securely by Shopify and third-party payment providers; we do not store your full card number).
  • Account information – if you create an account, we may store your login details, preferences, and order history.
  • Communication information – any messages or details you send us by email, contact form, or chat.
  • Device and usage information – such as IP address, browser type, device type, pages visited, and how you interact with our site. This may be collected through cookies and similar technologies.

We collect this information directly from you when you provide it, automatically when you use the Services, and from Shopify and other service providers that help us operate our store.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders – including taking payment, providing invoices, arranging shipping, and sending order and shipping confirmations.
  • To provide customer support – to respond to your questions, requests, or concerns.
  • To operate and improve our website and Services – including troubleshooting, analytics, and improving how our store functions.
  • To send you updates and marketing communications – such as emails about new products, offers, or store updates, if you choose to receive them. You can unsubscribe from marketing emails at any time.
  • To prevent fraud and enhance security – to protect our store, our customers, and our business from fraudulent or unauthorized activity.
  • To comply with legal obligations – such as tax, accounting, and other regulatory requirements.

3. Cookies and Analytics

We use cookies and similar technologies to remember your preferences, keep your cart updated, understand how visitors use our website, and improve our Services. Some cookies are necessary for the website to function, while others help with analytics and marketing.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Shopify – Our store is hosted on Shopify. They provide the e-commerce platform, payment processing, analytics, and other tools that help us run our store. You can read more about how Shopify uses your personal information here: Shopify Privacy Policy.
  • Payment processors – such as Shopify Payments, PayPal, and other providers that process your payments securely.
  • Shipping and fulfillment partners – such as USPS, UPS, FedEx, and other carriers that deliver your orders.
  • Service providers – such as email service providers, analytics tools, and marketing platforms that help us communicate with you and improve our Services.
  • Authorities or third parties – when required by law, to comply with legal obligations, or to protect our rights, property, or safety.

5. Relationship with Shopify

Because our store is hosted by Shopify, some of your personal information is processed directly by Shopify as an independent data controller. Shopify may use your information to provide and improve its services, including services provided to other merchants. To learn more about how Shopify processes your personal information and any rights you may have in relation to Shopify, please visit: https://www.shopify.com/legal/privacy.

Depending on where you live, you may also be able to manage certain data preferences through the Shopify privacy portal: https://privacy.shopify.com.

6. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing emails, we may send you information about new products, special offers, and updates about TrueHaven Memorials.

You can opt out of marketing emails at any time by clicking the "unsubscribe" link in the email or by contacting us at support@truehavenmemorials.com. We may still send you non-marketing messages, such as order confirmations or important notices about your account.

7. Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@truehavenmemorials.com, and we will take steps to delete such information as required by law.

8. Security and Retention

We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your information, or to object to or restrict certain processing.

You can contact us using the details below to request access, updates, or deletion of your personal information, or to ask questions about how it is used. We will respond to your request in accordance with applicable law.

You may also manage certain preferences in your browser (for cookies) or email (for marketing communications).

10. International Transfers

We are based in the United States, and your information may be transferred to, stored, or processed in the United States or other countries where our service providers are located. These countries may have different data protection laws than your country of residence. We take steps to ensure that appropriate safeguards are in place when information is transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of the Services after any changes means you accept the updated Policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, or if you would like to exercise your rights, please contact us:

TrueHaven Memorials
Email: support@truehavenmemorials.com